MyCoachDeveloper is built to support long term coaching alignment and development. We work with individual coaches and clubs, and we aim to keep our commercial terms simple, fair and transparent.
Below is a clear summary of how subscriptions, payments and cancellations work.
Subscriptions
You can subscribe as:
- An individual coach
- A club or organisation
Subscriptions are available on a monthly or annual basis.
Club subscriptions allow an administrator to add and manage coaches and staff within their organisation account.
Monthly Plans
Monthly subscriptions renew automatically each month.
You may cancel at any time by emailing us before your next renewal date.
If you cancel, you will retain full access until the end of your current billing period.
We do not provide partial refunds for unused time within a billing cycle.
Annual Plans
Annual subscriptions are billed upfront at a discounted rate and provide uninterrupted access for 12 months.
Because access to the platform begins immediately upon subscription, annual plans are non-refundable once active, except where required by applicable consumer law.
If you are unsure whether an annual plan is right for you, we recommend starting on a monthly plan first.
Club Accounts
Club subscriptions are organisation based.
Once subscribed, a club administrator can add or remove coaches and staff at any time.
Removing a coach does not reduce the subscription fee or trigger a refund.
For club accounts, the organisation owns the data created within that account.
Payments
All payments are processed securely by Stripe.
We do not store full payment card details.
If a payment cannot be processed, access to the platform may be temporarily suspended until the issue is resolved.
Cancelling Your Subscription
To cancel your subscription, please email hello@mycoachdeveloper.com.
Cancellation requests must be received before your renewal date to prevent the next billing charge.
Once cancelled, you will retain access until the end of your current paid period.
We aim to process cancellation requests promptly and fairly.
Data After Cancellation
After a subscription ends:
- Access remains until the end of the paid period
- Accounts are then deactivated
- Data is retained for a limited period before permanent deletion
Clubs may request data export prior to deletion.
Our Approach
MyCoachDeveloper is built around long term partnerships, not short term lock ins.
If something unexpected happens, we encourage open communication. Our goal is to operate in a way that reflects the standards we promote within coaching environments: clarity, fairness and accountability.